We always make sure all our products are in good condition before packing otherwise we will inform you if we have no replacement stock.
We will send you a confirmation email, kindly print the confirmation email and send to us together with the return product(s) for verification.
7 Days Return Policy
We wish you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not satisfied, you can return your order (except custom orders) strictly follow the procedures as listed below for return from the day you receive the item.
- Please do not send the product that you purchased without notice. Otherwise we will not accept your exchange/refund.
- For incorrect item(s), we will deliver to you the correct item(s) after we received the incorrect item(s). And it is subject to stock availability.
- All return product(s) must be in good condition and all original packaging (including sales receipt) and make sure that the merchandise is in the same condition.
-The refund will be issued as a store credit for your next purchase. You shall be received an email notification on the completion of refund from us.
-Product(s) must be purchase from www.sugarhouse928.com.my
-For the secure return of your order, we recommend using an upgraded courier service, such as Airpak, rather than regular mail. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at www.sugarhouse928.com.my, for quick and easy processing. We recommend insuring the package for your own protection.
-We will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a full refund. Returns take approximately 5 business days to process upon received the item. We will refund the full cost of the item EXCLUDING shipping.
All Return Packages should be mailed to:
Sugar House 928
51A-Jalan Dedap 13,
Taman Johor Jaya,
81100, Johor Bahru.Johor,